The six questions people ask most are answered in the Common questions section further down this page. Here are more, grouped by topic. Each answer links to a page with the full detail.
About the line
What happens after I dial?
An automated assistant answers, asks briefly what is happening with the pool and where you are, and transfers the call to an independent local pool company, which hears a short summary first. When nobody at the company is free, the company gets a short message with your name, number, area and what the pool is doing, then calls you. The how it works page has the full sequence.
Can I send a request instead of calling?
Yes. Call any time, or send the short form on the contact page with your name, phone number, city or ZIP code and what the pool needs. The request is passed to an independent local pool company, which calls you back. For anything urgent, calling is faster.
Does the line recommend one company over another?
No. It does not rate, review or rank companies, and it never names them on this site. It connects you with a company that takes calls for your area. You decide whether to hire it.
Which areas can call?
Phoenix and the surrounding Valley, including the 25 towns and neighborhoods on the service areas page. The line does not take calls for public pools or aquatic centers, building new pools, fencing or landscaping.
Before you hire a pool company
What should a weekly service agreement say?
What each visit includes (skimming, baskets, brushing, vacuuming, testing and balancing, filter checks), how often the company comes, who pays for chemicals, how filter cleanings and repairs are billed, and how either side can cancel. Get it in writing.
How do I look up a contractor?
On the Arizona ROC contractor search, enter the company name or license number. Check that the license is active and that its classification fits the work. The guide to choosing a pool company walks through it.
Should I pay for a diagnosis?
Many companies charge a service call fee to come out and find a fault. Ask what it is and whether it goes toward the repair before anyone drives out.
Repair or replace?
Ask for both prices in writing when a pump motor, heater or filter is old. See pool repair and, for the pool surface, repair or resurface.
Desert pool care
When is monsoon season?
The National Weather Service in Phoenix treats June 15 through September 30 as monsoon season. Dust storms and summer storms can cloud the water and clog the filter in an afternoon. The monsoon pool care guide has a before and after checklist.
Why does a white line form on my tile?
Valley tap water is hard, and as pool water evaporates, the minerals stay behind and build up as scale at the waterline. See pool tile cleaning.
How often should I clean the filter?
It depends on the filter type, the season and the pressure gauge. The filter cleaning schedule explains how to tell.
How often should a pool be drained in Arizona?
Not often, and not in the hottest months. Minerals build up over years until the water is hard to balance; then a partial or full drain may help. Cities have rules on where pool water may go. See how often to drain a pool in Arizona.
Safety
- Children and water. The CDC calls drowning the leading cause of death for children ages 1 to 4 and recommends a four-sided fence at least four feet high with a self-closing, self-latching gate that separates the pool from the house.
- Pool chemicals. The CDC says never mix chlorine products with each other, with acid or with anything else, and to store each product separately in its labeled container, dry and locked away.
- Gas heaters. If you smell gas, leave the area and call 911 and Southwest Gas from a safe place. Do not touch the heater or any switch.
- Electrical. If the pump or a light trips a breaker or GFCI more than once, leave it off and have a qualified professional find out why.
About this line: Phoenix Pool Cleaning Pro is a free phone line, not a pool company. It answers your call and connects you with an independent local pool service company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. You never pay the line. See how the line works.