Who this policy covers
Phoenix Pool Cleaning Pro is a d/b/a of Dominion Digital Group. It runs the website phoenixpoolcleaningpro.com and the phone line published on it. It is a free referral line, not a pool company: it answers calls and transfers callers to independent, locally owned pool service companies. Below, "the line" refers to Phoenix Pool Cleaning Pro, and "pool company" means an independent business you are connected with.
What the line collects when you call
An automated assistant answers each call. To connect you, it collects what you choose to say, which usually includes:
- your name and the phone number you are calling from or would like a call back on;
- the town, neighborhood or general area of the pool;
- a short description of the pool problem or the service you want.
The phone system may also keep a basic record of the call, such as the time, length and calling number. The assistant turns what you say into the short summary the pool company hears before it picks up.
What the contact form collects
The contact page has a short form for asking a pool company to call you back. If you send it, it collects what you type:
- your name and phone number;
- your email address, if you choose to give one;
- your city or ZIP code;
- what you need, picked from a short list;
- any note you add about the pool.
The form is stored by the website host, Netlify, and sent to the site owner by text message and email so the request can be passed to an independent, locally owned pool company that calls you back. Your details are not sold.
What the website collects when you visit
Apart from the contact form, the website does not ask you for personal information. Like most websites, the hosting service may log basic technical data when you visit, such as your IP address, browser type, the pages requested and the time. If you use the EN/ES language toggle, the page loads Google's translation tool and stores a small cookie that remembers your language choice; Google's own privacy terms apply to that tool.
How the information is used
- To transfer your call to an independent pool company that takes calls for your area, and to give that company a short summary before it answers.
- To pass your name, callback number, area and pool problem to that company if it cannot answer, so it can call you back.
- To pass a request sent through the contact form to an independent local pool company, so it can call you back.
- To run, secure and improve the phone line and the website, and to keep records the business needs.
- To meet legal obligations or respond to lawful requests.
Who receives it
The details from your call or form go to the pool company you are connected with. Once it has them, that company handles them under its own policies, because it is a separate business. The line also uses service providers, such as phone, call handling, text message, email and website hosting providers, that process information only to provide those services.
Calls and texts from the pool company
A pool company you are connected with may contact you by phone or text about your request; ask that company about its own messaging and opt-out practices.
How long it is kept and how it is protected
The aim is to keep call records and form requests only as long as reasonably needed to operate the line, handle follow-up questions and meet legal or accounting needs, and to protect them with reasonable safeguards. No phone or internet system is free of risk.
Your choices
You can decide what to say on a call or type in the form, and you can hang up at any time. To ask about the information the line holds about a call you made or a form you sent, or to ask for it to be corrected or deleted, call the line at (623) 240-0428 and leave your request. To ask a pool company about information it holds, contact that company directly.
Children
The line and website are meant for adults arranging pool service for a property. Children under 13 are not the audience, and their information is not knowingly collected.
Updates to this policy
As the line changes, so may this policy. The date at the top marks the current version. This page describes the line's practices; it is not legal advice.